auto service experts            13 MIDAS (6432)

The Midas Guarantee - know where you stand

At Midas you always know where you stand that’s why we have put in writing our guarantee up front.

This guarantee gives you specific legal rights. You may also have rights under State and Federal legislation - please read it carefully 

What we Guarantee                   

As you would expect from Midas we guarantee all workmanship and parts that we supply and fit. So should any part supplied by Midas be incorrectly fitted or found to be defective¹ during the guarantee period Midas will rectify or replace the part for no charge² and we cover this at our stores nationally.

Guarantees for vehicle services and repair can have different time periods and kilometres travelled. That’s why we have set out below the MIDAS GUARANTEE PERIODS and the guarantee is effective until which ever (time or kilometres) occurs first. 

What we can't Guarantee             

Obviously there are certain things that Midas can’t cover under our guarantee and those things are set out here.

If the vehicle is used in a competition or on a closed circuit timed event, or if the part has been removed from the vehicle on which it was originally fitted.

If the part has been damaged by misuse of the vehicle or been involved in an accident and for causes that are beyond our control.

If we do not supply the part we cannot cover it under our guarantee. Where any part or product supplied by the Customer subsequently fails or proves unsatisfactory, Midas may charge to remedy the fault  

What to do if you have a problem                    

- Contact the Midas shop, which did the original work

- If this location is no longer convenient, contact your nearest Midas shop across Australia on 13 MIDAS (13 6432)

- Arrange a convenient time for the vehicle to be inspected and bring your original invoice to the location which is to carry out the work

- Midas will not pay under the guarantee for work performed elsewhere unless it has been expressly authorised in advance by Midas  

Midas Guarantee Periods

Brakes            

Brake repairs                                           Workmanship & Parts                              12 months or 20,000 kilometres

Car Service                 

Car Servicing                                           Workmanship & Parts                                6 months or 10,000 kilometres 

Machine Flush Services                           Workmanship & Parts                                6 months or 10,000 kilometres

EFI (Fuel Injection) Service                      Workmanship & Parts                                6 months or 10,000 kilometres

Clutch & Drivetrain                 

Clutch, Transmission, Engine &              

Differential repairs                                    Workmanship & Parts                                6 months or 10,000 kilometres

Mufflers & Exhaust                  

Mufflers & Pipes                                      Workmanship & Parts                              24 months/unlimited kilometres³

Extractors/Headers                                 Workmanship & Parts                              24 months/unlimited kilometres4

Catalytic Converters                                Workmanship & Parts                              12 months/unlimited kilometres5

Steering & Suspension           

Gas shock absorbers & struts                  Workmanship & Parts                              24 months or 40,000 kilometres

Hydraulic shock absorbers & struts         Workmanship & Parts                              12 months or 20,000 kilometres

All other suspension & steering               Workmanship & Parts                                6 months or 10,000 kilometres

LPG                

LPG Conversions                                    Workmanship & Parts                                24 months or 50,000 kilometres6

Other repairs               

All other repairs & services                      Workmanship & Parts                                3 months or 5,000 kilometres (minimum)

Manufacturer’s Guarantee – Replacement Parts

Ask your shop manager to explain the terms & conditions for any extended warranty that may be offered by a parts manufacturer in addition to the Midas Guarantee. Where a manufacturer’s guarantee extends beyond the Midas Guarantee Period, Midas will fit any replacement parts offered by the manufacturer at no charge7

1 Applies to manufactures’ defects only

2 Applies only to parts supplied by Midas; parts fitted under the Midas Guarantee will only be covered for the remainder of the original Guarantee Period, which commences from the date of the initial invoice

3  Muffler guarantee excludes damage caused by engine backfire

4  Extractors/Headers guarantee is 12 months where vehicles are fitted with LPG

5 Catalytic converter guarantee is limited to manufacturers’ defects and excludes damage caused by engine malfunction

6 LPG guarantee excludes damage caused by engine backfire or engine malfunction - refer to specific Manufacturers Warranty supplied with kit

7 Where parts or labour not covered under the Guarantee are required to fit replacement parts there may be additional charges