auto service experts            13 MIDAS (6432)

Service Promise

KNOW WHERE YOU STAND IS A PROMISE THAT DRIVES OUR SUCCESS

The Know Where You Stand promise was created to address the lack of trust and uncertainty most people feel when they go to a mechanic. We ensure Australians know exactly what’s being done to their car, at every stage, so they feel comfortable with Midas.

A SYSTEM OF SUCCESS
The heart of Midas’ success is the Midas Car Care System. It’s a system that ensures we provide quality service to our clients. We achieve this through the Midas 5 Step Service Promise. It’s our way of delivering on the Know Where You Stand philosophy to all customers and it’s a big part of our communication to Australians:

5 Step Service Promise

1 - We TELL  - We tell clients in plain English what their car needs.

2 - We SHOW  - We show them why the service is needed, before we start any work.

3 - We QUOTE - We give them an up-front quote in writing for all parts and labour.

4 - We FIX  - We service the car on time and on quote.

5 - We SHOW AGAIN  -We show them what we did then give them the old part.

And everything we do comes with a written guarantee:

It’s a proven system of success.

“This attitude reflects the way the company deals with its Franchisees – nothing is hidden from us. A dedication to transparency and honesty starts with the company’s leadership and works its way down the chain of command and through all of the Franchisees. The system set up by the company is then carried out by individual store management.”  Darren – MIDAS Yarraville